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Google Apps CRM - Contacts and Organizations

Google Apps CRM - 
Reviewing Contacts and Organizations

  Overall
Nutshell - 4,25
Solve 360 - 3,5
Capsule CRM - 4,5
 
Here, Nutshell and Capsule shine. The overall usability and functions of the Organization and Contacts modules are excellent. Easy to use, quick to enter data, logical and nearly zero training for end users. 
Capsule
Capsule leads the pack here, with great "overview" functionality. Lists of contacts are very nice, and when opening a single contact or org, there is a very nice "dashboard" type view which shows the most critical information about and Org or Contact right away. The biggest strength is definitely the ability to get a quick overview of any organization or contact.
  
Import and merge/dedup functionality is excellent, and easy to use.
Nutshell
Nutshell also has very good functionality in this module. Very easy to add/edit information, navigate and find. Importing functionality is very good. One minus is the lack of ability to do mass edits/mass actions on lists of contacts. My end users found Nutshell a bit less user-friendly at the beginning, but once they got into the UX paradigm, found it very easy to use.
Solve360
Have to admit that we did not get very far with the evaluation for Solve360. The UI was just to overwhelming for the users, although I think it is pretty good.  We were looking for something that was less complex than SugarCRM, and Solve360, although powerfull, and with excellent integration to Google Apps, did not pass this hurdle.


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Location: Ive Vojnovića, Varaždin, Croatia

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